No refunds. No exceptions. No cancellations.
Store credit only. Items purchased from L'Vena Collection are eligible for store credit within 7 days after delivery.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.
Customer is responsible for return shipping .
May be made once an order has been placed.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.
We will send you an email when your return package is delivered back to our warehouse.
Please note, returns do take us 3-10 business days to process upon reaching our facility.
Once your return is processed and your credit is issued, you will receive a confirmation email.
If you receive an item that is damaged, please contact us immediately.